Shipping policy
Last updated: November 2, 2026
This policy covers delivery of physical products ordered through cedarandclayli.shop.
Shipping destinations
We accept orders for supported United States and United Kingdom destinations shown at checkout. Any address restrictions are disclosed before payment.
Preparation and dispatch
Orders normally dispatch within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding United States public holidays.
If we cannot dispatch within the promised period, we will notify you, provide a revised estimate, and explain cancellation for a prompt full refund. Where required, we will obtain consent to the delay or cancel and refund the purchase. FTC shipping guidance
Delivery estimates
Transit generally takes 20–45 calendar days after dispatch, in addition to order processing.
The applicable estimate is disclosed before purchase. Where required, we obtain agreement to delivery beyond 30 days. UK distance-selling guidance
Contact us if your purchase exceeds the stated delivery window. We will investigate and provide an appropriate resolution. A carrier investigation does not extend mandatory delivery or refund deadlines.
Shipping prices
- Merchandise subtotal greater than US$30 after discounts: free standard shipping.
- Merchandise subtotal US$30 or less after discounts: shipping charges displayed before payment.
Shipping charges do not count toward the merchandise threshold. Equivalent thresholds for other checkout currencies will be disclosed.
Taxes and customs costs
Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed total or covered by us.
Customers are not responsible for additional tax or import charges beyond that amount. If a carrier requests unexpected payment, contact us to arrange resolution or reimbursement.
Tracking your purchase
After dispatch, request your tracking number by emailing saraagrrayma@outlook.com with your order number and checkout email address.
Tracking events depend on carrier scans and may not appear immediately.
Lost parcels and damaged deliveries
If your parcel is lost in transit, we will investigate and arrange a free replacement, or a refund if you prefer or replacement is unavailable.
A tracking scan marked “delivered” does not automatically prevent you from reporting non-receipt.
For damaged, incorrect, or incomplete orders, explain the problem and provide photographs if reasonably available. We cover shipping costs associated with resolving transit damage and our fulfillment errors.
Address changes
Check your delivery details carefully. Send corrections promptly so we can attempt changes before dispatch.
Any reasonable additional redelivery charge caused by an incorrect customer-provided address will be explained and agreed before proceeding. We cover redelivery costs caused by our errors.
Shipping support: saraagrrayma@outlook.com